Procurement, Implementation and Operation Tender - 146652940

Procurement Summary

Country: Germany

Summary: Procurement, Implementation and Operation of a Voice-Based Chat Avatar Including an Ai-Powered Chatbot Solution

Deadline: 04 Sep 2026

Posting Date: 06 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146652940

Document Ref. No.: 544833-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 265000.0000000000

CPV Classification

48510000 - Communication software package
48517000 - IT software package
48520000 - Multimedia software package

Purchaser's Detail

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Tender Details

Procurement, implementation and operation of a voice-based chat avatar including an AI-powered chatbot solution The state capital Wiesbaden (also called the client (AG)) intends to improve its service quality in particular to further expand frequented contact points such as the town hall, the citizens' office, a health kiosk or a tourist information center and to provide citizens with modern, low-threshold and barrier-free access to information to enable services. As part of this project, an interactive, voice-supported chat avatar based on a chatbot solution will be introduced, which will be operated on site using suitable hardware. The aim is particularly for digitally distant users and users to enable intuitive voice-supported interaction, to answer routine queries automatically and thus to noticeably relieve the burden on both citizens and citizens' service employees. The chat avatar will appear as additional communication channel for external citizen communication must be developed. An open and interoperable interface architecture must be provided that allows the connection of both existing and future chatbot technologies state capital Wiesbaden. In addition, the state capital Wiesbaden aims to provide a GDPR-compliant and secure AI-supported dialogue system. The system must comply with the applicable IT security standards of the B...
Document Type: Contract Notice Reference Number: 2026-I-065 Contract Type: supplies Estimated Value: 265000.0000000000 - EUR Authority Type: la Doc Title: Procurement, implementation and operation of a voice-based chat avatar including a AI-powered chatbot solution Dispatch Date: 2026-08-04 Publish Date: 2026-08-06 Submission Date: 2026-09-04

Documents

 Tender Notice