Procurement of a Case Processing System Tender in Germany - 137561149

Procurement Summary

Country: Germany

Summary: Procurement of a Case Processing System

Deadline: 14 Apr 2026

Posting Date: 11 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137561149

Document Ref. No.: ZVS-04812-9/1

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72260000 - Software-related services

Purchaser's Detail

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Tender Details

The arbitration board according to the Disability Equality Act (SchBGG) has the task of resolving conflicts between people with disabilities and federal public bodies and, in certain cases, with private individuals out of court. She has to do that enable barrier-free and low-threshold access to arbitration procedures. The target group has very different communication needs - from people with visual impairments who need screen readers to people with Hearing disabilities who communicate using German sign language or in writing, to people with cognitive impairments who rely on easy language. Applications reach the office via various channels, in text form, via transcription or via sign language interpreting services (SQAT). The transaction processing system (VBS) to be procured must meet this variety of communication needs and channels. Each of the communication channels must be complete designed to be barrier-free and integrated into the digital workflow. The DDPS is intended to overcome these challenges through a continuous digital process chain and at the same time meet the highest standards of accessibility in accordance with BGG, BITV 2.0, and the meet relevant technical standards. Consistent compliance with the GDPR requirements and high information security standards is essential, especially when processing health data. The central goal is through automation and Intelligent system management to shorten administrative processing times and improve the quality of procedural management so that people with disabilities can obtain justice more quickly and effectively. The system must be flexible enough to to respond to the individual needs of each case, to manage the growing number of cases and to be able to adapt to future legal changes and expanded responsibilities. Core of the frame...

Documents

 Tender Notice