Process and Operational Support Esm Platform Tender - 128206455

Procurement Summary

Country: Germany

Summary: Process and Operational Support Esm Platform Servity

Deadline: 13 Nov 2025

Posting Date: 15 Oct 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 128206455

Document Ref. No.: 675959-2025

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 2880000.00

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
72260000 - Software-related services

Purchaser's Detail

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Tender Details

Procurement of process and operational support for the ESM platform "Servity" from DCON.
Servity
active Process support tasks are: - Conceptual advice and implementation - Technical and methodological process support - Governance & management tasks - Reporting duties One role is planned for process support: - Role 1: Process architect with development experience Activities for the active assumption of operational support tasks are: - Service times and communication - Change and release management - Incident, event and request management - System administration & operational management - Education and training for internal operational staff - Escalation management As part of incident management Two roles are planned for operational support: - Role 1: Operational Servity supervisor as 1st and 2nd level - Role 2: Functional Servity supervisor as supervisor and 3rd level
Type: services
Document Type: Contract Notice

Reference Number: 11978

Contract Type: services

Estimated Value: 2880000.00 - EUR

Authority Type: ra

Doc Title: Prozess- und Betriebsunterstuetzung ESM-Plattform Servity

Dispatch Date: 2025-10-14

Publish Date: 2025-10-15

Submission Date: 2025-11-13

Documents

 Tender Notice