Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
Change Password
For better security, update the account password.
The SAEB - ADMINISTRATION SECRETARIAT has issued a Tender notice for the procurement of a Price Registration, for Hiring a Company Specialized in Providing Services to Provide a Multichannel Customer Service Platform, in the Cpaas Modality (Communication Platform As.... in the Brazil. This Tender notice was published on 21 Oct 2026 and is scheduled to close on 20 Oct 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 151207533, while the tender notice number is 132/2026/2026 and Registering on the platform.
Procurement Summary
Country: Brazil
Summary: Price Registration, for Hiring a Company Specialized in Providing Services to Provide a Multichannel Customer Service Platform, in the Cpaas Modality (Communication Platform As....
Deadline: 20 Oct 2026
Posting Date: 21 Oct 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 151207533
Document Ref. No.: 132/2026/2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details Tender Details Price Registration, for hiring a company specialized in providing services for the provision of a multichannel customer service platform, in the form of CPaaS (Communication Platform as a Service) and SaaS (Software as a Service), including integrated messaging and customer service resources via chat, voice and video (WebRTC), with recording and storage functionality, validation of documentation and biometrics and automated service via chatbot with Generative Artificial Intelligence, as well as the provision of solution implementation, integration and configuration services, training, technical support 24 (twenty-four) hours a day and 7 (seven) days a week and execution of on-demand services to customize the platform. Documents
PNCP hiring ID: 13937032000160-1-002694/2026
Purchasing unit: SAEB - ADMINISTRATION SECRETARIAT
Contracting method: Auction - Electronic
Legal support: Law 14, 133/2021, Art. 28, I
Final date for receiving proposals: 2026-10-20
Release date in PNCP: 2026-09-29
Start date for receiving proposals: 2026-10-16
Procurement Documents for Brazil
Access a comprehensive library of standard procurement documents specific to Brazil. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Brazil
Want To Bid in This Tender?
Get Local Agent Support in Brazil and 60 More Countries.
View Tenders By
Sign in with Google