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Outsourcing of Sngpl Call Center Tender in Pakistan - 137905678

The MINISTRY OF ENERGY (PETROLEUM DIVISION) has issued a Tender notice for the procurement of a Outsourcing of Sngpl Call Center in the Pakistan. This Tender notice was published on 16 Mar 2026 and is scheduled to close on 31 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 137905678, while the tender notice number is TS0000002574E and Registering on the platform.

Procurement Summary

Country: Pakistan

Summary: Outsourcing of Sngpl Call Center

Deadline: 31 Mar 2026

Posting Date: 16 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137905678

Document Ref. No.: TS0000002574E

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Sui Northern Gas Pipelines Limited (“SNGPL”) (hereinafter referred to as the “Company/Client”) is requesting proposals from Bidders/Service Providers to set up and maintain an inbound and outbound Call Center which will support SNGPL to manage Customer Complaints, RLNG based New Connection Inquiry and handling orders/complaints/queries for LPG Cylinder Distribution Business. The Bidder will be required to use SNGPL-s CC&B (Customer Care & Billing) system for complaint lodging, monitoring and reporting, as well as LPG management system.
Procurement Procedure: Single Stage-Two Envelope

Sector: Services

Remarks: Proposals are invited on Single Stage Two Envelopes basis. The interested firms with established reputation and experience in this field can purchase the Request for Proposal (RFP) and other relevant documents from the office of General Manager (Customer Services-North/South), 6th Floor, Gas House, 21 Kashmir Road, Lahore on or before 30-03-2026 during 0930 Hours to 1430 Hours from Monday to Friday upon payment of Tender Document Fee of Rs.2500/- (non-refundable), in shape of pay order/bank draft in favor of “Sui Northern Gas Pipelines Ltd” along with copies of valid GST, NTN and Professional Tax Clearance Certificate. The same can be obtained from PPRA’s website through EPADS. Bids along with Technical Proposals are to be submitted on EPADs as well as an original set of the bid quoted on EPADS along with tender document fee of Rs. 2500/- in shape of pay order/bank draft (in original) in favor of “Sui Northern Gas Pipelines Ltd" and original bid security (bid bond) must be submitted on or before closing time/date of Tender Enquiry at the office mentioned above.

Advertisement Date March 16, 2026

Closing Date & Time March 31, 2026 at 03:00 PM

Opening Time 03:30 PM

Estimated Cost Rs.

-- Bid Security 1, 500, 000.00

Tender Document Cost Rs.

-- Bid Validity 90 days

Documents

Tender Notice

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