Open Procedure for the Assignment of Services Tender - 98100329

Procurement Summary

Country: Italy

Summary: Open Procedure for the Assignment of Services Related to Outsourced Customer Care Services (Inbound Call Center and Back Office Activities), with Exclusively Dedicated Staff, for the Management...

Deadline: 04 Apr 2024

Posting Date: 04 Mar 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 98100329

Document Ref. No.: 131169-2024

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 5000000

CPV Classification

79342300 - Customer services
79511000 - Telephone operator services
79342320 - Customer-care services

Purchaser's Detail

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Tender Details

Open procedure for the assignment of services related to outsourced Customer Care services (Inbound Call Center and Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group in relation to at the Service of8965740e25c5159704771322c83775d6gradual protection (TSG)
Outsourced Customer Care services (Inbound Call Center and Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group in relation to the Protection Service gradual (STG).
The contract is subdivided8965740e25c5159704771322c83775d6face in 2 lots.
Outsourced Customer Care services (Inbound Call Center and Back Office activities) with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group in relation to the Gradual Protection Service (TSG).
Outsourced servicesof Customer Care (Inbound Call Center and Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group in relation to the Gradual Protection Service (TSG).
Doc Title: Open procedure for the awarding of services c8965740e25c5159704771322c83775d6onced to outsourced Customer Care services (Inbound Call Center and Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group in relation to the Gradual Protection Service (TSG)
Contract Type: if...8965740e25c5159704771322c83775d6
Document Type: Contract Notice

Reference Number: TENDER T24_3686 RDO R24_4198

Contract Type: services

Estimated Value: 5000000 - EUR

Authority Type: pub-undert

Doc Title: Open procedure for the assignment of services related to the outsourcing services of Customer Care (Inbound Call Center and documents8965740e25c5159704771322c83775d6Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group relating to the Gradual Protection Service (TSG)

Dispatch Date: 2024-03-01

Publish Date: 2024-03-04

Submission Date: 2024-04-048965740e25c5159704771322c83775d6

Documents

 Tender Notice