Omnichannel Transformation Project Tender in Germany - 128045534

Procurement Summary

Country: Germany

Summary: Omnichannel Transformation Project

Deadline: 11 Nov 2025

Posting Date: 13 Oct 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 128045534

Document Ref. No.: 670025-2025

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 2000000.00

CPV Classification

79400000 - Business and management consultancy and related services
72221000 - Business analysis consultancy services

Purchaser's Detail

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Tender Details

Organizational, professional and technical consulting services for an omnichannel transformation project
to introduce a future-proof omni-channel platform for customer advice in order to provide consistent, media-free and personalized support all across relevant communication channels. be made available for customer communication, networked with each other and further optimized or automated. Customer advice differentiated between first and second levels. The client provides advice on the necessary organizational, professional and technical requirements Support services to support and implement measures in an omni-channel context. Organizational, professional and technical measures such as objectives were derived. documented and are divided into a conception and transformation phase (see attached appendix). The contractor must consolidate and advance the implementation of the resulting concepts and optimizations. The Order...
Document Type: Contract Notice

Reference Number: 25-0771

Contract Type: services

Estimated Value: 2000000.00 - EUR

Authority Type: body-pl-cga

Doc Title: Omnikanal-Transformationsprojekt

Dispatch Date: 2025-10-10

Publish Date: 2025-10-13

Submission Date: 2025-11-11

Documents

 Tender Notice