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The NUNEATON AND BEDWORTH BOROUGH COUNCIL has issued a Tender notice for the procurement of a Nun - Pre-Market Engagement - Ai Telephony Contact Centre Solution in the United Kingdom. This Tender notice was published on 06 Dec 2025 and is scheduled to close on 19 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131560465, while the tender notice number is NUN - 24816 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Nun - Pre-Market Engagement - Ai Telephony Contact Centre Solution
Deadline: 19 Jan 2026
Posting Date: 06 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131560465
Document Ref. No.: NUN - 24816
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
48000000 - Software package and information systemsPurchaser's Detail
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Login to see detailsTender Details
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
CPV classifications: 48000000 - Software package and information systems72212512 - Interactive voice response software development services
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