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Negotiated Procedure for the Assignment Tender in Italy - 92500288

The HERA S.P.A. has issued a Tender notice for the procurement of a Negotiated Procedure for the Assignment of Customer Care Outsourcing Services (Inbound Call Center and Back Office Activities). in the Italy. This Tender notice was published on 21 Nov 2023 and is scheduled to close on 22 Dec 2023, with an estimated Tender value of EUR 108000000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 92500288, while the tender notice number is 706023-2023 and Registering on the platform.

Procurement Summary

Country: Italy

Summary: Negotiated Procedure for the Assignment of Customer Care Outsourcing Services (Inbound Call Center and Back Office Activities).

Deadline: 22 Dec 2023

Posting Date: 21 Nov 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 92500288

Document Ref. No.: 706023-2023

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 108000000.00

CPV Classification

79342300 - Customer services
79511000 - Telephone operator services

Purchaser's Detail

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Tender Details

Negotiated procedure for the assignment of outsourced Customer Care services (Inbound Call Center and Back Office activities), with exclusively dedicated staff, for the management of requests and the sale of products and services for the HERA Group.
The contract is divided into n. 5 lots.
Doc Title:Customer services
Contract Type: Services
Document Type: Contract notice

Reference Number: Tender n. T23_2244 RdO/RdI n. I23_30

Contract Type: Services

Estimated Value: 108000000.00 - EUR

79342300 - Customer services

79511000 - Telephone operator services

Authority Type: Utilities entity

Type of Procedure: Negotiated procedure

Regulation:European Union

Bid Type: Submission for all lots

Doc Title: Customer services

Dispatch Date: 2023-11-16

Publish Date: 2023-11-21

Submission Date: 2023-12-22

Documents

Tender Notice

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