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WORLD BANK(WB) has floated a tender for Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola. The project location is Angola and the tender is closing on 22 Jan 2026. The tender notice number is 0002020294, while the TOT Ref Number is 133965998. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Angola
Summary: Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola
Deadline: 22 Jan 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 133965998
Document Ref. No.: 0002020294
Financier: World Bank (WB)
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
IFC-s Financial Institutions Group Advisory Services, inpartnership with UNITEL Money Angola, seeks a vendor to deliver a comprehensiveAgent & Customer Acquisition, Training, and Management program over 12months. The selected firm will:Recruit, activate, and support agents across Angola, including reactivating dormant outlets and resolving field issues; conduct on‑site and classroom training on transactions and best practices; and ensure visits at least once every two weeks.Drive customer registrations and activations, explore new penetration zones, promote self‑service solutions, and collect customer insights to inform improvements. Enforce branding standards, monitor cash/e‑value levels, and institute corrective actions to maintain adequate liquidity; ensure strict AML/KYC compliance through training and reporting. Deploy a secure digital field‑force management platform for planning, execution, reporting, data security, access control, dashboards, and automated agent‑management processes. Provide D+1 daily reports, weekly summaries each Monday, and monthly performance reports, and attend weekly performance and monthly strategic reviews with IFC/UNITEL Money. Targets and compensation mechanisms (fixed/variable) will be finalized upon award. Vendors must demonstrate ≥3 years- experience in SSA mobile money acquisition (Angola experience advantageous), senior expertise in ecosystem development, and capacity to mobilize/supervise large field teams
90 - CONTRACT CONSULTANTS
Documents
ToR-Agent-and-Customers-Acquisition-and-Management-Firm-UNITEL-Money-2025.docx
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