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The WORLD BANK(WB) has issued a Tender notice for the procurement of a Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola in the Angola. This Tender notice was published on 23 Dec 2025 and is scheduled to close on 12 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 132575843, while the tender notice number is 0002020294 and Registering on the platform.
Procurement Summary
Country: Angola
Summary: Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola
Deadline: 12 Jan 2026
Posting Date: 23 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 132575843
Document Ref. No.: 0002020294
Financier: World Bank (WB)
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
IFC-s Financial Institutions Group Advisory Services, inpartnership with UNITEL Money Angola, seeks a vendor to deliver a comprehensiveAgent & Customer Acquisition, Training, and Management program over 12months. The selected firm will:Recruit, activate, and support agents across Angola, including reactivating dormant outlets and resolving field issues; conduct on‑site and classroom training on transactions and best practices; and ensure visits at least once every two weeks.Drive customer registrations and activations, explore new penetration zones, promote self‑service solutions, and collect customer insights to inform improvements. Enforce branding standards, monitor cash/e‑value levels, and institute corrective actions to maintain adequate liquidity; ensure strict AML/KYC compliance through training and reporting. Deploy a secure digital field‑force management platform for planning, execution, reporting, data security, access control, dashboards, and automated agent‑management processes. Provide D+1 daily reports, weekly summaries each Monday, and monthly performance reports, and attend weekly performance and monthly strategic reviews with IFC/UNITEL Money. Targets and compensation mechanisms (fixed/variable) will be finalized upon award. Vendors must demonstrate ≥3 years- experience in SSA mobile money acquisition (Angola experience advantageous), senior expertise in ecosystem development, and capacity to mobilize/supervise large field teams
90 - CONTRACT CONSULTANTS
Documents
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