Market Exploration: Crm Tool for the Deutsche Procurement Plan/GPN/PIN - 144075977

Procurement Summary

Country: Germany

Summary: Market Exploration: Crm Tool for the Deutsche Bundesbank

Deadline: 10 Aug 2026

Posting Date: 26 Jun 2026

Other Information

Notice Type: Procurement Plan/GPN/PIN

TOT Ref.No.: 144075977

Document Ref. No.: 440707-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48445000 - Customer Relation Management software package

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

Market exploration: CRM tool for the Deutsche Bundesbank As part of a market survey/RFI (Request for Information) to select a central, bank-wide CRM standard software, the Deutsche Bundesbank intends to make an initial assessment of the System compatibility of solutions available on the market with the professional, technical and regulatory requirements. The aim is in particular to identify a solution that provides a uniform, standardized data model for contacts, Processes and activities as well as a central, cross-departmental customer and process file. Extensive standard functionalities, flexible customizing options, especially through low-code/no-code functionalities, as well as the Possibility to integrate existing systems. In addition, the solution is intended to automate processes, reduce media disruptions and enable efficiency gains as well as a resource-saving IT support structure. A cloud solution is preferred. Because of However, due to possible protection needs and sovereignty considerations, an on-premises option must also be provided. For a cloud solution, EU hosting is mandatory. In addition, all relevant data protection and compliance requirements must be adhered to. The The future viability of the system, especially with regard to AI technologies, must also be ensured. Participation in the RFI is based on a questionnaire. The main points of the process are listed below...
Document Type: Prior Information Notice Reference Number: ELBE-2000086590 Contract Type: supplies Authority Type: cga Doc Title: Markterkundung: CRM Tool für die Deutsche Bundesbank Dispatch Date: 2026-06-25 Publish Date: 2026-06-26 Submission Date: 2026-08-10

Documents

 Tender Notice