Lot 1 - Servicenow (Sn): Services in the Area Tender - 139464530

Procurement Summary

Country: Germany

Summary: Lot 1 - Servicenow (Sn): Services in the Area of ​​It System Integration, Architecture Consulting as Well as further Development and Operational Support of our Servicenow Platform

Deadline: 11 May 2026

Posting Date: 13 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139464530

Document Ref. No.: 2025/3963

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

Lot 1 - ServiceNow: Consulting, implementation and support services for the (further) development and operation of the ServiceNow platform: - Strategic IT consulting and support in the further development of the bank's internal ServiceNow platform. - Technical consulting and architectural consulting in the ServiceNow environment - Services for the implementation, integration and configuration of the ServiceNow platform in general (across modules) including interface issues - Optimization of individual ServiceNow modules such as Source2Pay, CMDB, ITSM. - Project management and quality assurance to ensure timely and compliant implementation of services. - Comprehensive service delivery management of the service provider: provision of a service Manager as the central contact person (SPOC), who coordinates all service processes and ensures smooth processes in the background. - Know-how transfer: Ensuring that all processes, roles and documentation are traceable and one It is possible to continue working independently. - Training: Practical training on ServiceNow processes and accompanying tools with relevant documents. It is intended to conclude the framework agreements for Lot 1 with four to six contractual partners close. IT services: consulting, software development, Internet and support (CPV code: 72000000)

Documents

 Tender Notice

139464530.zip