Procurement Summary
Country: Brazil
Summary: Hiring a Specialized Company for the Implementation, Operation and Management of a Service Center (Service Desk), Providing Remote and Non-Face-To-Face Technical Support, Exclusively...
Deadline: 14 May 2026
Posting Date: 27 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140224018
Document Ref. No.: 93002/2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Tender Details
Object: Electronic Auction - Hiring a specialized company for the implementation, operation and management of a SERVICE CENTER (Service Desk), providing remote and non-face-to-face technical support, exclusively 1st level services, through the transfer of dedicated and exclusive labor, in accordance with technical specifications, service catalogue, service levels (SLAs) and conditions established in the Terms of Reference, for a period of 3 (three) years, according to the Notice and its annexes. UASG code: 925099 Notice to from: 04/27/2026 from 08:00 to 12:00 and from 13:00 to 17:00 Proposal Delivery: from 04/27/2026 at 08:00 Hiring a specialized company for the implementation, operation and management of a SERVICE CENTER (Service Desk), providing remote and non-face-to-face technical support, exclusively 1st level services, through the provision of dedicated and exclusive labor, in accordance with technical specifications, service catalogue, service levels (SLAs) and conditions established in this Term of Reference, for a period of 3 (three) years, according to the Notice and its annexes. *** REGISTER PROPOSAL AND BIDS CONSIDERING THE OVERALL VALUE OF THE SERVICE FOR 3 YEARS*** Quantity: 1
Documents
Tender Notice