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The CAEMA / (1) CAEMA has issued a Tender notice for the procurement of a Hiring a Company Specialized in Providing Continuous Digital and Human Customer Service, Active and Receptive, on an Omnichannel Platform (Whatsapp, Webchat, Voicebot, Telegram, Sms, E-Mail... in the Brazil. This Tender notice was published on 12 Mar 2026 and is scheduled to close on 07 Apr 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 137645183, while the tender notice number is LE0082026 and Registering on the platform.
Procurement Summary
Country: Brazil
Summary: Hiring a Company Specialized in Providing Continuous Digital and Human Customer Service, Active and Receptive, on an Omnichannel Platform (Whatsapp, Webchat, Voicebot, Telegram, Sms, E-Mail...
Deadline: 07 Apr 2026
Posting Date: 12 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 137645183
Document Ref. No.: LE0082026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Hiring a Company Specialized in Providing Continuous Digital and Human Customer Service, Active and Receptive, on an Omnichannel Platform (Whatsapp, Webchat, Voicebot, Telegram, SMS, Email and Mobile Applications for iOS and Android), including Provision of Technological Infrastructure, Operational Team, Maintenance, Customization and Integrated Service Management, in accordance with the Specifications and Conditions of the Terms of Reference, Annex I of the Notice. Documents
Driving method: Electronic Bidding language: Portuguese Bidding currency: (R$) Real Bid currency: Bid currency Scope of the dispute: National
Procurement Documents for Brazil
Access a comprehensive library of standard procurement documents specific to Brazil. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Brazil
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