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BANK OF SIERRA LEONE(BSL) has floated a tender for Grievance Redress Mechanism Manual and Online Platform Developer. The project location is Sierra Leone and the tender is closing on 08 Apr 2024. The tender notice number is , while the TOT Ref Number is 99328576. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Sierra Leone
Summary : Grievance Redress Mechanism Manual and Online Platform Developer
Deadline : 08 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99328576
Document Ref. No. :
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : BANK OF SIERRA LEONE(BSL)
5th Floor, Sam Bangura Building, Gloucester Street, Freetown
Tel: (+232-)74-228-600 / +232 78-984-202
Sierra Leone
Email :slsfip@bsl.gov.sl copy / mariamatommy@bsl.gov.sl / mohamedlwurie@bsl.gov.sl
Tender Details
Expression of Interest are invited for Grievance Redress Mechanism Manual and Online Platform Developer
Consulting Services: For the Grievance Redress Mechanism Manual and Online Platform Developer
The objective of this assignment is to
1. Develop a Grievance Redress Mechanism manual that will be used to train and raise
awareness on the channels to submit complaints, redress process, and feedback
mechanism; and provide detailed step by step procedures for lodging a complaint and the
actions leading to resolution
2. Develop a multi-level user online platform that will process and sort all complaints fore
redressal based on the type and nature to ensure immediate response and fairness in the
resolution process.
3. Complaint received online will be followed by an automatic response to the complainant
about the process involved in looking into the complaint; and will also respond
automatically to the complainant when resolved.
4. Include features for confidential reporting of Sexual Exploitation and Abuse (SEA)/
Sexual Harassment (SH) complaints and referrals to available GBV service providers.
The Client shall provide the following for use by the Consultant.
Project Appraisal Document
Project Implementation Manual
Existing Project Grievance Redress Mechanism
Environment and social Framework
Stakeholder Engagement Plan
Documents
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