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BITMARCK HOLDING GMBH has floated a tender for Framework Contract Front Desk. The project location is Germany and the tender is closing on 07 Jul 2025. The tender notice number is 415205-2025, while the TOT Ref Number is 121658554. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Germany
Summary : Framework Contract Front Desk
Deadline : 07 Jul 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 121658554
Document Ref. No. : 415205-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 0.01
Purchaser's Detail
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Login to see detailsTender Details
The subject of the contractor's services are the subject of the contractor for initial contact user support (front desk) as well as related services for transition and migration.
Framework contract Front desk
The clients (AG) are Bitmarck Technik GmbH and the Bitmarck Consulting GmbH, which from 01.09.2025 operates together as Bitmarck GmbH by means of a merger. In the following, the client is uniformly mentioned, which always means the respective aforementioned companies of the Bitmarck group of companies. A contractor is The service provider, which is a successful bidder from the tender. End users will be employees of the client (statutory operating, guild and replacement health insurers) as well as employees of the company units of the Bitmarck group of companies, if necessary in the future. that contact the front desk via telephone, ticket system, emails and chat with IT-specific requirements (so-called requests), fault reports (so-called incidents) and questions (so-called requests for information, RFI). The contractor's services include the acceptance and processing of the calls as a 1st level support ("Catch & Dispatch"). The details can be found in the service description.
Doc Title: Frame Treaty Front Desk
Contract type: services
Document Type: Contract Notice
Reference Number: BM2025080Frontdesk
Contract Type: services
Estimated Value: 0.01 - EUR
Authority Type: pub-undert
Doc Title: Rahmenvertrag Front Desk
Dispatch Date: 2025-06-26
Publish Date: 2025-06-27
Submission Date: 2025-07-07
Documents
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