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The BUNDESDRUCKEREI GMBH has issued a Tender notice for the procurement of a Framework Agreement for Call Center Services in the Germany. This Tender notice was published on 19 Jun 2026 and is scheduled to close on 20 Jul 2026, with an estimated Tender value of EUR 2500000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 143623086, while the tender notice number is 423732-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Framework Agreement for Call Center Services
Deadline: 20 Jul 2026
Posting Date: 19 Jun 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 143623086
Document Ref. No.: 423732-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 2500000.00
CPV Classification
79512000 - Call centrePurchaser's Detail
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Login to see detailsTender Details
Call center services The subject of the advertised service is the conclusion of a framework contract for call center services in order to support Bundesdruckerei's in-house customer service center through external providers. More details on the The subject of the service can be found in the service description attached to the tender documents. Bundesdruckerei Gruppe GmbH acts as the parent company for its subsidiaries and is also responsible for the management of minority investments responsible. Bundesdruckerei Gruppe GmbH is a direct, wholly owned investment company of the federal government; As a federal IT security company, it assumes social responsibility and is particularly committed to digital sovereignty of Germany. Its subsidiaries offer products and solutions relating to secure identities, secure data and secure infrastructure for the public sector and particularly vulnerable areas of society and the economy. With the The aim of this procurement measure is to support Bundesdruckerei's in-house customer service center through external providers. In connection with all services provided by the Bundesdruckerei Group within the framework of various orders for its customers, Bundesdruckerei's existing Customer Service Center makes an important contribution to supporting customers 24 hours a day and 365 days a year with various...
Document Type: Contract Notice Reference Number: ECA-2026-023 Contract Type: services Estimated Value: 2500000.00 - EUR Authority Type: pub-undert Doc Title: Rahmenvertrag Callcenter-Leistungen Dispatch Date: 2026-06-17 Publish Date: 2026-06-19 Submission Date: 2026-07-20
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