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The SPRIND GMBH - FEDERAL AGENCY FOR JUMP INNOVATIONS has issued a Tender notice for the procurement of a Eudi Wallet Support Organization Bpo-Based Contact Operation - "Contact Center" in the Germany. This Tender notice was published on 26 Jun 2026 and is scheduled to close on 24 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144033519, while the tender notice number is 438903-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Eudi Wallet Support Organization Bpo-Based Contact Operation - "Contact Center"
Deadline: 24 Jul 2026
Posting Date: 26 Jun 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 144033519
Document Ref. No.: 438903-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details EUDI wallet support organization BPO-based contact operation - "Contact Center" Operation of 1st level support for all B2C & B2B contact channels of the EUDI Wallet & EUDI Hub Support Organization. The contractor takes over the entire operational operation as a BPO contact center under close internal quality control by the client. The client's support organization is divided into four support levels. The services of the contract to be awarded here address Level 0 and Level 1-Support (self-service and initial contact). The self-service includes the tasks FAQ portal, knowledge base, automated chatbot, in-app help, guided tutorials, primary scaling level through AI expansion. First contact means first point of contact to be across all channels: general questions, simple technical support, credential questions, RP onboarding requests, and finally live agent and live chatbot operations. Operational control, internal quality assurance, governance and that Escalation management remains entirely with the client (Head of Support Organization & internal core team). The contractor acts as an externally commissioned service provider under clear contractual quality and data protection controls. Doc Title: EUDI wallet support organization BPO-based contact operation - "Contact Center" Contract Type: services Documents
Document Type: Contract Notice Reference Number: 103468/2026-1 Contract Type: services Authority Type: pub-undert-cga Doc Title: EUDI-Wallet Support Organisation BPO-basierter Kontaktbetrieb - "Contact Center" Dispatch Date: 2026-06-24 Publish Date: 2026-06-25 Submission Date: 2026-07-24
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Refer Document
Procurement Documents for Germany
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