Enterprise Service Management (Esm) Tender in Germany - 135905635

Procurement Summary

Country: Germany

Summary: Enterprise Service Management (Esm)

Deadline: 17 Mar 2026

Posting Date: 16 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 135905635

Document Ref. No.: 108380-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72260000 - Software-related services
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

The aim of the tender is to procure, introduce and operate a scalable Enterprise Service Management system (ESM system) that meets current standards and meets the current and future requirements of MüK's business areas can. It is intended to support service processes in the technology management/IT environment (IT Service Management, IT Operations Management, IT Asset Management) and can be expanded for other company processes and areas. The system should have all functions on one integrate a common platform and be hosted in a private cloud, as MüK plans to take over development and operation itself in the long term and therefore requires full integration of all system components. License provision (delivery) Due to the constantly increasing requests from users and requirements of MüK's business areas, it is necessary to manage processes and other aspects in the entire end-to-end lifecycle management of enterprise services and assets improve. In a first phase, the ESM system is to be introduced for technology management, occupational safety, corporate communications and the medical device safety department, with more to be introduced in further expansion stages business areas are added. There are no complete target process descriptions yet for the departments that will be connected later. The existing ticket system must be available to all existing users by the end of...
Document Type: Contract Notice Reference Number: 3015/26 Contract Type: services Authority Type: pub-undert-ra Doc Title: Enterprise Service Management (ESM) Dispatch Date: 2026-02-13 Publish Date: 2026-02-16 Submission Date: 2026-03-17

Documents

 Tender Notice