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The Sohar International has issued a Tender notice for the procurement of a Digital Community Management Tools. in the Oman. This Tender notice was published on 17 Dec 2024 and is scheduled to close on 07 Jan 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 111930549, while the tender notice number is 73/2024 and Registering on the platform.
Procurement Summary
Country: Oman
Summary: Digital Community Management Tools.
Deadline: 07 Jan 2025
Posting Date: 17 Dec 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 111930549
Document Ref. No.: 73/2024
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Request for Proposal for 73-2024 Digital Community Management Tools.
The organization seeks to implement a comprehensive digital and social community management tool to centralize and streamline the handling of customer inquiries, complaints, and engagements across various digital and social media channels. This tool will improve response efficiency, enhance customer satisfaction, and provide valuable insights for continuous improvement.
The main objectives of this project are to:
Centralize inquiries, complaints, and engagements from all digital and social media channels into
a single platform.
Facilitate efficient and timely responses to customer interactions.
Provide analytics and reporting for performance measurement and trend analysis.
Enhance the customer experience by ensuring consistent communication and resolution of
issues
Documents
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