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The CITY OF SOLINGEN has issued a Tender notice for the procurement of a Development of a Chatbot for the Bergische Service Center in the Germany. This Tender notice was published on 30 Oct 2025 and is scheduled to close on 28 Nov 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 129130675, while the tender notice number is LOT-0001 E61854833 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Development of a Chatbot for the Bergische Service Center
Deadline: 28 Nov 2025
Posting Date: 30 Oct 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 129130675
Document Ref. No.: LOT-0001 E61854833
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The subject of the order is the development of a chatbot system to fulfill service tasks or offers from the Bergisches Service Center at the level of providing information to the population of the cities of Remscheid, Solingen and Wuppertal. In the solution concepts is regarding the The functional scope of the chatbot takes into account the future further development of the interaction and transaction level as well as the possibility of internal administrative support. The contract also covers the maintenance, further development and adaptation of the chatbot system. The On the one hand, the chatbot system is intended to provide information for citizens, companies and other information seekers, in particular direct information on available services, forwarding to corresponding services and information, and in the future on interaction and Transaction level can, among other things, implement advice on services. With regard to internal administration, the chatbot system is intended to support text management, research assistants and an internal service bot, among other things. The chatbot should in particular implemented multilingually, as an AI-supported large language model, with transparent, consistent and friendly or citizen-oriented language, with constant indication of sources and in compliance with data protection and IT security law.
Programming services of packaged software products (CPV code: 72210000)
Development of a chatbot for the Bergische service center
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