Customer Service Support Tender in Germany - 132197468

Procurement Summary

Country: Germany

Summary: Customer Service Support

Deadline: 20 Jan 2026

Posting Date: 17 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 132197468

Document Ref. No.: 838266-2025

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 2500000.00

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

Important strategic projects tie up a significant amount of our internal resources, so support from external service providers has become necessary. The consequence of the far-reaching transformation projects is that incoming customer concerns are not addressed can be processed in a timely manner as usual and at the same time residues have formed and continue to build up. To ensure stable service quality during our transformation process, we are therefore looking for one or more external providers Service provider who supports us in customer service within the framework of a framework agreement. Our goals with the support are: - To create capacities for project-related activities (tests, configuration, workshops) by the service provider to ensure the transformation process. - Ensuring the quality of software introductions and transformation projects. - Reduction of worklists and backlogs. Customer service support - Specialists for project work support when carrying out tests, process definition and configuration input in transformation projects such as the introduction of b4us, expansion of CRM and, if necessary, introduction of VoiceBot, omnichannel platform, new customer portal. - Reduction of operational backlogs Service provider takes over defined standard processes and backlog processing in front and back office, billing and market communication, so that service levels and customer satisfaction remain stable during the project phase...
Document Type: Contract Notice Reference Number: R 6408/25 Contract Type: services Estimated Value: 2500000.00 - EUR Authority Type: pub-undert Doc Title: Unterstützung im Kundenservice Dispatch Date: 2025-12-16 Publish Date: 2025-12-17 Submission Date: 2026-01-20

Documents

 Tender Notice