Procurement Summary
Country: Germany
Summary: Customer Satisfaction Research in Mvv (“Mvv Customer Barometer”)
Deadline: 01 Jun 2026
Posting Date: 25 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140135153
Document Ref. No.: LOT-0001 0126-KuBa-M
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79342310 - Customer survey services
Purchaser's Detail
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Tender Details
The MVV customer barometer aims to record customer satisfaction and its changes in relation to all relevant services provided in the MVV by surveying public transport users in the MVV area. On the one hand, the results of the Studies can derive short and medium-term objectives for performance improvements and targeted and efficient marketing activities; on the other hand, taking into account the changes in assessment, effects and impacts of concrete measures and improvements can be measured so that all kinds of success checks are possible. The MVV customer barometer will be continued from 2027 to 2030, which is why a longer-term contract will be awarded through an open process wird. Customer survey services (CPV-Code: 79342310)
Documents
Tender Notice