Customer Care Process Solution Tender, Germany - 92346274

Procurement Summary

Country : Germany

Summary : Customer Care Process Solution

Deadline : 16 Nov 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 92346274

Document Ref. No. : 695415-2023

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The subject of this procurement is the provision of software via the Internet (Software-as-a-Service / SaaS solution) as a customer care process solution for use in the DB Group and other associated IT services. In addition to the provision of the software, the service includes the initial configuration and the implementation of a business process including the interface connection. Further IT services include, in particular, adjustments to the SaaS solution and support services provided by the contractor as part of the introduction or use of the SaaS solution by the client, e.g. B.Sctraining, developer services, especially for connecting peripheral systems and support with installation, configuration and data entry.

Customer Care Process Solution

Doc Title: Customer Care Process Solution

Contract Type: supplies
Document Type: Contract Notice
Reference Number: 8512d250-5763-4fcc-9cef-dc43c3d00087
Contract Type: supplies
Doc Title: Customer Care Prozessloesung
Dispatch Date: 2023-11-15
Publish Date: 2023-11-16
Submission Date: 2024-11-16

Documents

 Tender Notice