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DB FERNVERKEHR AG (BUKR 13) has floated a tender for Customer Care Process Solution. The project location is Germany and the tender is closing on 20 Nov 2023. The tender notice number is 642733-2023, while the TOT Ref Number is 91031556. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Germany
Summary : Customer Care Process Solution
Deadline : 20 Nov 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 91031556
Document Ref. No. : 642733-2023
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 0.01
Purchaser's Detail
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Login to see detailsTender Details
The subject of this procurement is the provision of software via the Internet (Software-as-a-Service / SaaS solution) as a customer care process solution for use in the DB Group and other associated IT services. In addition to the provision of the software, the service includes the initial configuration and the implementation of a business process including the interface connection. Further IT services include, in particular, adjustments to the SaaS solution and support services provided by the contractor as part of the introduction or use of the SaaS solution by the client, e.g. B. Sctraining, developer services, especially for connecting peripheral systems and support with installation, configuration and data entry.
Doc Title: Software package and information systems
Contract Type: Supplies
Document Type : Contract notice
Reference Number : 23FEA68932
Contract Type : Supplies
Estimated Value : 0.01 - EUR
48000000 - Software package and information systems
Authority Type : Utilities entity
Type of Procedure : Negotiated procedure
Regulation : European Union
Bid Type : Submission for alllots
Doc Title : Software package and information systems
Dispatch Date : 2023-10-18
Publish Date : 2023-10-23
Submission Date : 2023-11-20
Documents
Procurement Documents for Germany
Access a comprehensive library of standard procurement documents specific to Germany. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Germany
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