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The NATIONAL INSTITUTE OF SOCIAL INSURANCE has issued a Tender notice for the procurement of a Contracting of Electronic Customer Service and Human Service Switching and Control Services, through a Technological Platform Called Call Center Switching and Control Platform... in the Brazil. This Tender notice was published on 13 Jul 2026 and is scheduled to close on 28 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 145056651, while the tender notice number is 90137/2026 and Registering on the platform.
Procurement Summary
Country: Brazil
Summary: Contracting of Electronic Customer Service and Human Service Switching and Control Services, through a Technological Platform Called Call Center Switching and Control Platform...
Deadline: 28 Jul 2026
Posting Date: 13 Jul 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 145056651
Document Ref. No.: 90137/2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Contracting of electronic service and human service switching and control services, through a technological platform called the Call Center Switching and Control Platform (PCCCA), intended for the Remote Call Center (Central 135) of the National Social Security Institute (INSS), in accordance with the conditions, quantities and requirements established in this Notice and its annexes. PNCP contracting ID: 29979036000140-1-000095/2026 Documents
Buying unit: 512006 - GENERAL COORDINATION OF BIDS AND CONTRACTS Contracting method: Auction - Electronic Legal support: Law 14, 133/2021, Art. 28, I Final date for receiving proposals: 07/28/2026 10:00 (Brasília time) Publication date on PNCP: 06/29/2026 Start date for receiving proposals: 07/13/2026 09:00 (Brasília time)
Procurement Documents for Brazil
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