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Contracting of Electronic Customer Service Tender - 144189393

The MINISTRY OF SOCIAL SECURITY has issued a Tender notice for the procurement of a Contracting of Electronic Customer Service and Human Service Switching and Control Services, through a Technological Platform Called Call Center Switching and Control Platform... in the Brazil. This Tender notice was published on 29 Jun 2026 and is scheduled to close on 14 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144189393, while the tender notice number is 90137/2026 and Registering on the platform.

Procurement Summary

Country: Brazil

Summary: Contracting of Electronic Customer Service and Human Service Switching and Control Services, through a Technological Platform Called Call Center Switching and Control Platform...

Deadline: 14 Jul 2026

Posting Date: 29 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144189393

Document Ref. No.: 90137/2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Object: Electronic Auction - Contracting of electronic service and human service switching and control services, through a technological platform called the Call Center Switching and Control Platform (PCCCA), intended for Remote Service Center (Central 135) of the National Social Security Institute (INSS), in accordance with the conditions, quantities and requirements established in this Notice and its annexes. UASG code: 512006 Notice from: 06/29/2026 from 9:00 am to 12:00 pm and from 13:00 to 16:00 Proposal Delivery: from 06/29/2026 at 09:00 Teleservice Quantity: 1 Internet access Quantity: 360000 G1 Quantity:

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