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Contact Center Solution Tender, Zimbabwe - 99326097

CIMAS HEALTH GROUP (PRIVATE) LIMITED has floated a tender for Contact Center Solution. The project location is Zimbabwe and the tender is closing on 05 Apr 2024. The tender notice number is , while the TOT Ref Number is 99326097. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Zimbabwe

Summary : Contact Center Solution

Deadline : 05 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 99326097

Document Ref. No. :

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : CIMAS HEALTH GROUP (PRIVATE) LIMITED
Tel: +263772161829
Zimbabwe
Email :tenders@cimas.co.zw, connect@cimas.co.zw
URL :www.cimas.co.zw

Tender Details

Expression of Interest are invited for Contact Center Solution.

Scope of work
• Deployment of a contact centre solution in the enterprise.
• Integration with our existing CRM, ticketing system and other relevant systems.
• Multi-channel support for voice, email, chat, and social media interactions.
• Customisable Interactive Voice Response (IVR) system.
• Call recording and monitoring capabilities.
• Real-time reporting and analytics dashboard.

Submission Requirements
1. Company Profile
2. Certificate of incorporation
3.CR5
4.CR6
5. Memorandum and articles of association.
6. Current tax clearance certificate
7 Three trade references
8. PRAZ certificate