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Contact Center Services, Receptive and Active Tender - 142566462

The RIO GRANDE DO NORTE WATER AND SEWAGE COMPANY has issued a Tender notice for the procurement of a Contact Center Services, Receptive and Active, in the Form of Electronic and Human Assistance, Via Telephone and Digital Means, Including Planning, Development, Integration, Implementation and Operation... in the Brazil. This Tender notice was published on 03 Jun 2026 and is scheduled to close on 30 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142566462, while the tender notice number is 90011/2026 and Registering on the platform.

Procurement Summary

Country: Brazil

Summary: Contact Center Services, Receptive and Active, in the Form of Electronic and Human Assistance, Via Telephone and Digital Means, Including Planning, Development, Integration, Implementation and Operation...

Deadline: 30 Jun 2026

Posting Date: 03 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142566462

Document Ref. No.: 90011/2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Contact Center services, receptive and active, in the forms of electronic and human service, via telephone and digital means, including planning, development, integration, implementation and operation of a multichannel integration platform and module service management, using the Omnichannel model, intended for the Customer Relationship Center and CAERN Ombudsman, in accordance with the conditions, quantities and requirements established in this Notice and in the TR (OL13369/2026) PNCP hiring ID: 08334385000135-1-000035/2026
Buying unit: 925777 - ERN - COMPANHIA DE AGUAS E ESGOOS DO RN Contracting method: Auction - Electronic Legal support: Law 14, 133/2021, Art. 28, I Final date for receiving proposals: 06/30/2026 09:00 (Brasília time) Release date at PNCP: 04/30/2026 Start date for receiving proposals: 06/03/2026 08:00 (Brasília time)

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