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KFW BANKING GROUP has floated a tender for Contact-Center Saas. The project location is Germany and the tender is closing on 27 May 2024. The tender notice number is 298048-2024, while the TOT Ref Number is 101543812. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Germany
Summary : Contact-Center Saas
Deadline : 27 May 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101543812
Document Ref. No. : 298048-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : KFW BANKING GROUP
Address: Palmengartenstr. 5-9
Town: Frankfurt am Main
NUTS-Code: DE712
Postal Code: 60325
Phone: +49 6974310
Fax: +49 6974314223
Germany
Email :vergabestelle@kfw.de
URL :http://kfw.de
Tender Details
To advise and support customers, KfW needs an omnichannel contact center system in the "Software as a Service" (SaaS) operating form. This covers the communication channels telephony, email and chat.
In the first step, the Contact Center SaaS will become the current contact center system
Document Type: Contract Notice
Reference Number: KfW-2024-0012
Contract Type: supplies
Authority Type: body-pl-cga
Doc Title: Contact-Center SaaS
Dispatch Date: 2024-05-21
Publish Date: 2024-05-22
Submission Date: 2024-05-27
Documents
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