Conclusion of a Contract for Customer Service Tender - 138332388

Procurement Summary

Country: Germany

Summary: Conclusion of a Contract for Customer Service Measurement at Aok Baden-Württemberg

Deadline: 27 Apr 2026

Posting Date: 24 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138332388

Document Ref. No.: 200325-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79342310 - Customer survey services

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

Conclusion of a contract for customer service measurement at AOK Baden-Württemberg. The AOK intends to advertise a customer service measurement. It pursues the goal of identifying potential for improvement and developments in customer service and customer advice to identify them in order to optimize them. At the same time, the service measurement should also enable a comparison with competitors. The customer perspective should also be systematically taken into account when developing and optimizing products, services and processes be taken into account. For this purpose, the creation of an online community of insured people is planned. Doc Title: Conclusion of a contract for customer service measurement at AOK Baden-Württemberg Contract Type: services
Document Type: Contract Notice Reference Number: AOKBW-2026-4.05_Service measurement Contract Type: services Authority Type: body-pl-ra Doc Title: Conclusion of a contract for customer service measurement at AOK Baden-Württemberg Dispatch Date: 2026-03-23 Publish Date: 2026-03-24 Submission Date: 2026-04-27

Documents

 Tender Notice