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FEDERAL MINISTRY OF HOUSING, URBAN DEVELOPMENT AND CONSTRUCTION has floated a tender for Citizens' Telephone - Allocation of Services in Citizen Communication from the Federal Ministry of Housing, Urban Development and Construction (Bmwsb). The project location is Germany and the tender is closing on 02 May 2024. The tender notice number is 162590-2024, while the TOT Ref Number is 98998430. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Germany
Summary : Citizens' Telephone - Allocation of Services in Citizen Communication from the Federal Ministry of Housing, Urban Development and Construction (Bmwsb)
Deadline : 02 May 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98998430
Document Ref. No. : 162590-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 0.01
Purchaser's Detail
Purchaser : FEDERAL MINISTRY OF HOUSING, URBAN DEVELOPMENT AND CONSTRUCTION
Address: Krausenstrasse 17 18
Town: Berlin
NUTS Code: DE300
Postal Code: 10117
Attn: PD Consultant of the Public Sector GmbH
Phone: 49 00000000
Germany
Email :vergabe@pd-g.de
Tender Details
The Federal Ministry of Housing, Urban Development and Construction (hereinafter referred to as BMWSB), which was newly founded at the beginning of this legislative period, is currently not reachable by telephone for citizens and interested parties. A central telephone number of the Ministry for Citizens and...nd Citizen has not yet been set up.
The BMWSB is receiving an increasing number of inquiries from citizens - mostly by email or via the contact form on the website (https://www.bmwsb.bund.de/Webs/BMWSB /DE/service/kontakt/buergerkommunikation/buergerkommunikation-kontakt-node.html).
Therefore, an external service provider should be commissioned as soon as possible to answer a large part of the written inquiries and at the same time act as a central telephone contact point for citizens' inquiries in order to answer these questions as much as possiblehurry to answer.
Here, the service provider should perform all the necessary functions of a qualified 1st level (front end) and thus implement certain tasks to be carried out by the BMWSB and its divisional authorities. In addition, the service provider should also have the 2nd level functiontake over in the 115 network.
The primary goal of this newly established position is to provide professional (quick, understandable, polite) and high-quality (competent, correct content) answers to citizens' inquiries. Citizens should be competent both professionally and communicatively...
Document Type: Contract Notice
Reference Number: 2024-I-020
Contract Type: services
Estimated Value: 0.01 - EUR
Authority Type: cga
Doc Title: Citizen telephone - Allocation of services in citizen communication of the Federal Ministry of Housing, Urban Development and Construction (BMWSB)
Dispatch Date: 2024-03-14
Publish Date: 2024-03-18
Submission Date: 2024-05-02
Documents
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