Change to Usu Itsm System: Advice, Migration and Transition Tender, Germany - 119494693

Procurement Summary

Country : Germany

Summary : Change to Usu Itsm System: Advice, Migration and Transition

Deadline : 23 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 119494693

Document Ref. No. : 325746-2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The subject of the order is the complete transition project to implement the ITSM tool solution Usu IT Service Management (Usu GmbH) in accordance with ITILV4 with the client.

Conversion to Usu itSM-System: Advice, Migration and Transition

The client, as the leading IT service provider of theHealth insurance companies AOK Plus - the health insurance company for Saxony and Thuringia as well as the AOK Bayern - The health insurance fund intends to start a major strategic transition project to modernize its IT service management on January 1, 2026. With a total budget of around EUR 2.8 millionthe future-proof, ITIL V4-conformed on-premise solution Usu IT Service Management (Usu GmbH) is introduced, which offers approximately 1, 000 employees of the client and approximately 18, 000 powerful self-service functions, automated processes and integrated reporting. The goal is thatTo significantly increase efficiency and transparency of all IT service processes and create a robust basis for further digitization initiatives. The new solution should go into real operation on July 1, 2026. It is a major project with high visibility and long -termMeaning in healthcare. The future contractor takes on the central role in the conception, implementation and integration of a corporate-critical ITSM platform.

The subject of the order is the complete transition project to implement the ITSM tool solution usu ITService...
Document Type: Contract Notice

Reference Number: O036-25-001

Contract Type: Services

Authority Type: Body-PL-RA

Doc Title: Conversion to Usu ItSM-System: Advice, Migration and Transition

Dispatch Date: 2025-05-19

Publish Date: 2025-05-21

Submission Date: 2025-06-23

Documents

 Tender Notice