Call Center Services Tender in Germany - 144184258

Procurement Summary

Country: Germany

Summary: Call Center Services

Deadline: 30 Jul 2026

Posting Date: 29 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144184258

Document Ref. No.: 443772-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
79510000 - Telephone-answering services

Purchaser's Detail

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Tender Details

Call center services The subject of the tender is the takeover of the telephone customer service of Stuttgarter Straßenbahnen AG (SSB), including 1st and 2nd level support, product and service advice as well as processing of selected ones written customer requests. The services include in particular the areas of public transport customer service, ticket shop and apps, ticket machines, multimodal mobility offers, SSB Flex, VVS Rider, timetable information (sometimes 24/7) and later Go to the Subscription area at this time. What is expected is a high quality of professional advice, German-speaking customer service at a high level, qualified agents and supervisors, comprehensive knowledge management and adherence to defined service and service requirements Quality metrics. Stuttgarter Straßenbahnen AG (SSB) is tendering for the provision of telephone customer service services including 1st and 2nd level support as well as product and service advice. The scope of services includes: Subject areas: public transport customer service, ticket shop and digital sales channels, ticket machines, multimodal mobility offers, SSB Flex, VVS Rider and timetable information. From July 1st, 2028, support for the subscription business is also included Corporate customer service is part of the order. The service is largely to be provided on a case-by-case basis and includes, in addition to the telephone processing of customer concerns, the use of the client's systems, ...
Document Type: Contract Notice Reference Number: 039-2026-0005 Call Center Contract Type: services Doc Title: Call Center Dienstleistungen Dispatch Date: 2026-06-26 Publish Date: 2026-06-29 Submission Date: 2026-07-30

Documents

 Tender Notice