Call Center Service for the Competence Centers Tender - 136632465

Procurement Summary

Country: Germany

Summary: Call Center Service for the Competence Centers and Diadrei Support in Accordance with the Accident Prevention Regulations Dguv Regulation 2 Appendices 3 and 4

Deadline: 30 Mar 2026

Posting Date: 26 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 136632465

Document Ref. No.: 134958-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
71317200 - Health and safety services
71317210 - Health and safety consultancy services

Purchaser's Detail

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Tender Details

The subject of the service is the provision and operation of a call center (inbound/outbound) by a service provider for the advice hotline of the KPZ and DIAdrei portal in accordance with DGUV regulation 2 of the VBG in accordance with the service description. The performance of the The service provider is divided into the operation of the advice hotlines for the VBG as the owner of the portal and the expert and instruction-free advice of users on occupational safety issues by company doctors and specialists Occupational safety. Call center service for the competence centers and DIAdrei support in accordance with the accident prevention regulations DGUV regulation 2 appendices 3 and 4 As part of its legal prevention work, the VBG provides digital offerings (DIAdrei portal and KPZ portal) are made available for alternative support. This means that member companies within the VBG's area of ​​responsibility have access to the legally required care from occupational safety specialists and company doctors or company doctors. Every company within the jurisdiction of the VBG is free to choose one of these alternative care models in accordance with Annexes 3 or 4 of DGUV Regulation 2, provided that it meets all the requirements of DGUV Regulation 2 particularly with regard to the number of employees and industry affiliation. By using the support offer with the respective portal, the entrepreneur can fulfill his/her legal obligation to...
Document Type: Contract Notice Reference Number: VBG/2025/09/6537 Contract Type: services Authority Type: body-pl-cga Doc Title: Call center service for the competence centers and DIAthree support in accordance with the accident prevention regulations DGUV regulation 2 appendices 3 und 4 Dispatch Date: 2026-02-25 Publish Date: 2026-02-26 Submission Date: 2026-03-30

Documents

 Tender Notice