Call Center Reha 2025-37 Tender, Germany - 118744147

Procurement Summary

Country : Germany

Summary : Call Center Reha 2025-37

Deadline : 05 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 118744147

Document Ref. No. : 291385-2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

The relevant callers are insured, entrepreneurs, entrepreneurs of the BGW member companies.

A.) The process of Call Centers is as follows:

1) Acceptance of the call.

2)Communication and de-escalation rules.

3) Recording and technical sorting of the concern/questions. Non -specialist concerns, e.g. B. Recognize questions about the contribution or prevention and refer to other contact options (e.g. further enclosure or service numbers of the BGW). 4) Perform theGeneral information through needs-based answering and sufficient information according to the generally applicable communication rules.

5) If necessary, further forwarding and in-depth concerns or questions (including operating and personal data) to the client.

The call centerCan be reached for the callers Monday to Thursday from 7:30 a.m. to 4:00 p.m. and Fridays 07:30 a.m. to 14: 00. During this time, the incoming calls are to be accepted or dealing by phone after the aforementioned telephone consultation.As during the lunchtime 12 noon to 1.30 p.m. and for separate actions, are covered or additionally supported.

Outside of the aforementioned times, a band announcement coordinated with the client must be used and switched.

b.) For the call center and itsSch...
Document Type: Contract Notice

Contract Type: services

Authority Type: body-pl-cga

Doc Title: Call Center Reha 2025-37

Dispatch Date: 2025-05-05

Publish Date: 2025-05-07

Submission Date: 2025-06-05

Documents

 Tender Notice