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STADTWERKE DUESSELDORF AG has floated a tender for Bpo Services (Business Process Outsourcing) for the Customer Management of a Network Operator / Msb and an Energy Supplier (Suppliers). The project location is Germany and the tender is closing on 11 Aug 2025. The tender notice number is 445860-2025, while the TOT Ref Number is 122338776. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Germany
Summary: Bpo Services (Business Process Outsourcing) for the Customer Management of a Network Operator / Msb and an Energy Supplier (Suppliers)
Deadline: 11 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 122338776
Document Ref. No.: 445860-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The aim of the tender is to take on specialist processing functions as a BPO to support / relieve your own employee resources. The BPO services can be used as part of day-to-day business, project implementation, establishment of new business areas, short-term actions and implementation of legal changes are provided. The tender is intended to lay the basis for multi -year cooperation.
BPO services (Business Process Outsourcing) for the customer management of a network operator / MSB and an energy supplier (suppliers)
The customer management of Stadtwerke Duesseldorf AG (SWD AG) is organized as a shared service. He performs his services for SWD AG and the Netzgesellschaft Duesseldorf mbH (NGD). The complete services for the covering of the market roller network operators and measurement operators for the NGD and for covering the market role are Supplier (SWD). Services for the market roller Network operator / MSB are, for example - sewage treatment from Neg. Remadv from MSB, network usage and memi accounts, - implementation of devices and conversions including sewage treatment, - structure of systems for feeders, - Measuring value processing via MSCONS Services for the market role Supplier (SWD) are, for example- invoice test (Invoic-in) for MSB, network usage and memi accounts including sewage treatment- sewage treatment of device changes- monitoring and request of delivery notes (M...
Document Type: Contract Notice
Reference Number: 2025-021-EU announcement
Contract type: services
Doc Title: BPO services (Business Process Outsourcing) for the customer management of a network operator / MSB and an energy supplier (suppliers)
Dispatch Date: 2025-07-08
Publish Date: 2025-07-09
Submission Date: 2025-08-11
Documents
Procurement Documents for Germany
Access a comprehensive library of standard procurement documents specific to Germany. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Germany
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