Procurement Summary
Country: Germany
Summary: Bmc Helix Itsm and Bmc Helix Discovery
Deadline: 28 Apr 2026
Posting Date: 30 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138686032
Document Ref. No.: 215756-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72267100 - Maintenance of information technology software
Purchaser's Detail
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Tender Details
Procurement of software licenses, maintenance and support services for the IT service management solution BMC Helix ITSM and BMC Helix Discovery supporting the TARGET Services (T2 and T2S) of the Eurosystem, including renewal of existing licenses and optional extensions. The subject of this procurement is to ensure the continued operation and further development of the IT service management (ITSM) solution supporting the TARGET Services (T2 and T2S) of the Eurosystem. The solution is based on the software products BMC Helix IT Service Management (ITSM) and BMC Helix Discovery, which provide essential functionalities for incident and trouble management as well as configuration management (CMDB). The scope of services includes in particular: 1. Renewal of existing licenses and maintenance services - Renewal of BMC Discovery license subscriptions for the period of 2026-2029 - Extension of support and maintenance services (BMC Premier Support) for ITSM and Discovery 2. Procurement of additional license subscriptions - Acquisition of additional BMC ITSM licenses to cover increased demand 3. Optional services - Option to procure additional BMC Discovery licenses in case of increased requirements - Contract extension options up to 2031 to ensure continuity of operations and allow for a potential technology transition Doc Title: BMC Helix ITSM and BMC Helix Discovery Contract Type: services
Document Type: Contract Notice Reference Number: 25-2000071811 Contract Type: services Authority Type: cga Doc Title: BMC Helix ITSM and BMC Helix Discovery Dispatch Date: 2026-03-27 Publish Date: 2026-03-30 Submission Date: 2026-04-28
Documents
Tender Notice