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The UNICOGE SRL has issued a Tender notice for the procurement of a Assignment of Front Office, Back Office, Call Center, Billing Services Including the Supply of the Related Software in the Italy. This Tender notice was published on 08 Sep 2020 and is scheduled to close on 12 Oct 2020, with an estimated Tender value of 2800000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 45575895, while the tender notice number is 419068-2020 and Registering on the platform.
Procurement Summary
Country: Italy
Summary: Assignment of Front Office, Back Office, Call Center, Billing Services Including the Supply of the Related Software
Deadline: 12 Oct 2020
Posting Date: 08 Sep 2020
Other Information
Notice Type: Tender
TOT Ref.No.: 45575895
Document Ref. No.: 419068-2020
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: 2800000.00
CPV Classification
79342320 - Customer-care servicesPurchaser's Detail
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Login to see detailsTender Details
Document Type: Contract notice
Title: Assignment of front office, back office, call center, billing services including the supply of the related software
Reference Number: cig 84163954DE
Contract Type: Services
Estimated Value: 2800000.00 - EUR
Description: The successful tenderer must provide:
- the service of supervision of the company front offices in the municipalities served and in any case not lower than the current ones available on the website: http://www.unicoge.it/CustomPages/LandingSubPage/Assistenza, through qualified and experienced personnel for the management of processes and relationships with users,
- the call center service with reference to the management processes of calls and email and telephone contacts with customers,
- back office and support services including payment and credit management services, management of relations with distribution companies, envelope printing and delivery of invoices to customers, management of arrears cases,
- management of the company website and the web portal made available to customers,
- supply and management of software and billing system.
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