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The FEDERAL GUILD HEALTH INSURANCE FUND, BIG DIRECT HEALTHY FOR SHORT has issued a Tender notice for the procurement of a Agent Assist System in Customer Service in the Germany. This Tender notice was published on 17 Jul 2026 and is scheduled to close on 17 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 145347391, while the tender notice number is 494757-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Agent Assist System in Customer Service
Deadline: 17 Aug 2026
Posting Date: 17 Jul 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 145347391
Document Ref. No.: 494757-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
48000000 - Software package and information systemsPurchaser's Detail
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Login to see detailsTender Details
The subject of the tender is the provision, implementation and operation of an AI-supported agent assist system for telephone customer service. The subject of the tender is the provision, implementation and operation of an AI supported agent assist system for telephone customer service. In order to increase the service quality and efficiency during customer contact, an agent assist solution is to be introduced that supports employees during customer contact. The solution to be introduced should provide employees with context-related recommendations for action and relevant knowledge management articles in real time. In addition, the solution should provide real-time coaching functions as well The final result state creates an automatic conversation summary after the call has ended, which is to be automatically transferred to BIG's CRM system and saved based on a defined structure. To ensure service quality and In order to increase efficiency during customer contact, an agent assist solution is to be introduced that supports our employees during customer contact. The solution to be introduced should provide employees with contextual information in real time Provide recommendations for action and relevant knowledge management articles. In addition, the solution is intended to provide real-time coaching functions and, in the final result state, an automatic...
Document Type: Contract Notice Contract Type: supplies Authority Type: body-pl-cga Doc Title: Agent-Assist-System in der Kundenbetreuung Dispatch Date: 2026-07-15 Publish Date: 2026-07-17 Submission Date: 2026-08-17
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Procurement Documents for Germany
Access a comprehensive library of standard procurement documents specific to Germany. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Germany
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