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The OVERSEAS FILIPINO BANK, INC. has issued a Tender notice for the procurement of a Yani Chatbot in the Philippines. This Tender notice was published on 24 Oct 2023 and is scheduled to close on 31 Oct 2023, with an estimated Tender value of PHP 500000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 91031932, while the tender notice number is 2023-10-0211 and Registering on the platform.
Procurement Summary
Country: Philippines
Summary: Yani Chatbot
Deadline: 31 Oct 2023
Posting Date: 24 Oct 2023
Other Information
Notice Type: Tender
TOT Ref.No.: 91031932
Document Ref. No.: 2023-10-0211
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: PHP 500000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Yani Chatbot
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods - General Support Services
Category : Information Technology
Contract Duration : 3 Year/s
Budget for the Contract : PHP 500, 000.00
Area of Delivery : Metro Manila
Description : Project Scope
a. Software licenses for one (1) year for two (2) OFB Customer Support Agents for a cloud-based Software-as-a-Service (SaaS) Customer Service solution with chatbot capability.
b. One (1) year software platform support:
• Email technical support
• 24/7 Live Chat support
• Online training portal
• FAQs portal
c. Training for Support Agents and Administrators, including training materials.
d. Implementation package with chatbot customization:
• Activate the license and create the OFBank instance
• Configure the flow of conversations with customers
• Set up integration with Facebook, Messenger, WhatsApp, Viber, X (formerly Twitter Direct), WeChat, Instagram Direct, Email, iOS, and Android SDK
• Post-implementation support.
Systems Requirements
Cloud-based, Software-as-a-Service (SaaS) Customer Support Solution capable of:
1. Ticketing System. System that simplifies the tracking, prioritization, and resolution of customer support tickets. It connects the Support Team with the customers across multiple communication channels. It enables customer support managers to v...
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Procurement Documents for Philippines
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