Workforce Management Tool Tender in France - 138346044

Procurement Summary

Country: France

Summary: Workforce Management Tool

Deadline: 13 Apr 2026

Posting Date: 24 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138346044

Document Ref. No.: 201471-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

The TGV CARE Department (in charge of TGV Europe's Remote Customer Relations teams) wishes to equip itself with a SaaS tool to optimize human resources management and improve operational performance, i.e.: •Propose schedules optimized in compliance with HR rules, collective agreements and operational constraints based on the forecast load in order to precisely adjust the necessary workforce and guarantee coverage adapted to needs. •Adjust in time real coverage in the event of unforeseen events: load variations, under/over staffing and room for maneuver •Harmonize and industrialize planning practices across all contact centers, ensuring a unified method and processes standardized. The services purchased are: 1. Implementation of the solution (Build) 2.RUN services: •Management and Governance •Named profile license (scheduled collaborator, users and administrators) •Functions of user support Workforce Management tool The TGV CARE Department (in charge of TGV Europe's Remote Customer Relations teams) wishes to equip itself with a SaaS tool to optimize human resources management and improve performance operational, that is to say: •Propose optimized schedules in compliance with HR rules, collective agreements and operational constraints based on the forecast load in order to adjust...
Document Type: Contract Notice Reference Number: 2026DOS0272857 Contract Type: supplies Authority Type: pub-undert Doc Title: Outil de Workforce Management Dispatch Date: 2026-03-20 Publish Date: 2026-03-24 Submission Date: 2026-04-13

Documents

 Tender Notice