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NHS BUSINESS SERVICES AUTHORITY has floated a tender for W202845 - Rfi for Benchmarking. The project location is United Kingdom and the tender is closing on 31 Oct 2025. The tender notice number is C387227, while the TOT Ref Number is 126962371. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: United Kingdom
Summary: W202845 - Rfi for Benchmarking
Deadline: 31 Oct 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 126962371
Document Ref. No.: C387227
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The NHS Business Services Authority (NHSBSA) is an Arm's Length Body (ALB) of the Department of Health and Social Care (DHSC). We deliver a wide range of national services for the NHS, contractors, patients and the public. NHSBSA currently undertakes benchmarking in selected areas of its business, both internally and with external support, alongside informal peer networks. This RFI is intended to explore how additional external benchmarking services could complement and broaden that activity across all NHSBSA services. NHSBSA is interested exploring alternative options for benchmarking across its diverse services. As a business services provider, our activities are potentially often comparable to private sector organisations (e.g. insurance companies, shared services providers) as well as other NHS Arm's Length Bodies. This RFI will help us understand how external suppliers can support benchmarking that is credible, repeatable, and insightful, with clear value for money. Scope of services We are particularly interested in benchmarking services that can support: • Operational efficiency - cost per transaction, turnaround times, digital adoption • Contact centre operations • Customer experience - across digital and offline channels • Digital and technology delivery • Back-office services cost/size including Finance, Commercial and HR • Maturity assessments and performance dashboards - providing structured frameworks and visibility of progress NHSBSA is open to comparators from ...
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