Voip Telephone System Tender, USA - 122996181

Procurement Summary

Country: USA

Summary: Voip Telephone System

Deadline: 04 Aug 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 122996181

Document Ref. No.: 26-0443-3608

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The City of Newport News (the “City”) is seeking proposals from qualified firms (the “Offeror” or “Contractor”) to furnish the goods and/or services described herein and proposals will be received via the City-s e-Procurement Portal, OpenGov Procurement (https://secure.procurenow.com/portal/nnva), to be received no later than Proposal Submission Date at Proposal Submission Time (local prevailing time).The purpose of this Request for Proposals (RFP) is to solicit proposals to replace the City of Newport News Waterworks (NNWW) Departments existing business telephone system with a modern, reliable, and scalable Voice over IP (VoIP) business telephone system. This comprehensive system shall meet the communication needs of the entire City of Newport News Waterworks Department across all its locations, and critically, must include robust Interactive Voice Response (IVR) and mass notification capabilities. The new system shall facilitate seamless automated customer interactions, support efficient call routing, provide 24/7 self-service options (bill payments, account inquiries, outage reporting, service requests), and offer other essential customer service functionalities.The City is open to considering premise-based, cloud-based hosted solutions, or hybrid models, and proposals should clearly define the proposed architecture. The solution shall be a turnkey offering, encompassing all necessary hardware, software, implementation, training, and ongoing support.The awarded contractor shall provide industry best practices and water utility-specific templates for IVR call flows, messaging, and system configuration as part of their support to the NNWW core implementation team.

Documents

 Tender Notice