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UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR) has floated a tender for Voip Call Center Services for Out-Bound and In-Bound International Calls for the Private Sector Partnerships United Nations High Commissioner for Refugees in Mena Region (Middle East and North Africa). The project location is Kuwait and the tender is closing on 23 Sep 2025. The tender notice number is RFP-25-010-MENA-PSP, while the TOT Ref Number is 125242698. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Kuwait
Summary: Voip Call Center Services for Out-Bound and In-Bound International Calls for the Private Sector Partnerships United Nations High Commissioner for Refugees in Mena Region (Middle East and North Africa)
Deadline: 23 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 125242698
Document Ref. No.: RFP-25-010-MENA-PSP
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The PSP (Private Sector Partnerships) would like to purchase VoIP integrated air call system, interrogatable with Salesforce to make unlimited out-bound and in-bound international calls, using manual or auto-dialer mode with the best quality of calls and competitive rate per min.VoIP software is an application that makes online calls possible. With VoIP software, PSP team will be able to make and receive calls online whether the call recipient uses a landline, mobile device, or VoIP phone.Project duration: The service provision is expected to start by the 1st of November 2025 for the maximum duration of 3 years (2026 2027 2028):Year 1 is between 1st of November 2025 31st of October 2026Year 2 is between 1st of November 2026 31st of October 2027Year 3 is between 1st of November 2027 31st of October 2028We would appreciate your informing us of the receipt of this RFP by return e-mail to Erzsebet Gal, galer@unhcr.org copy Upasana Shrivastava shrivasu@unhcr.org as to:Your confirmation of receipt of this invitation to bidWhether or not you will be submitting a bidBidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Erzsebet Gal, galer@unhcr.org copy Upasana Shrivastava shrivasu@unhcr.org; the deadline for receipt of questions is the 10th of September 2025 23:59 (GMT+3). Bidders are requested to keep all questions concise.Bids should be submitted via email to:Private Sector Partnerships Bid Submission Mailbox ...
Publish Date: 26-Aug-2025
UN Orgnization: United Nations High Commissioner for Refugees (UNHCR)
Type of Notice: Request for proposal
Documents
Procurement Documents for Kuwait
Access a comprehensive library of standard procurement documents specific to Kuwait. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Kuwait
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