Voice of the Customer (Voc) Platform Project Tender - 139985573

Procurement Summary

Country: Saudi Arabia

Summary: Voice of the Customer (Voc) Platform Project

Deadline: 23 May 2026

Posting Date: 23 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139985573

Document Ref. No.: 2026143

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Voice of the Customer (VoC) Platform Project
ID: 1066810 Purpose of the competition: This competition aims to select a specialized and highly competent provider to design, implement and operate an integrated institutional platform for the voice of customers (VoC) at the Insurance Authority, which enables the Authority to measure, analyze and manage the experience of customers. Beneficiaries, their opinions and suggestions are collected systematically and in real time through various channels and touchpoints related to insurance services and products. Through this competition, the Authority seeks to contract with an entity that has proven experience and is technically and professionally advanced in the field of beneficiary experience and voice, and is capable of providing a solution. An integrated institutional approach that is not limited to creating questionnaires only, but rather includes managing the entire life cycle of the beneficiary’s voice, starting with designing questionnaires, collecting quantitative and textual data, analyzing it in real time using advanced analysis tools, linking it to relevant operational data, and enabling the authority to track Processing and closing the loop procedures efficiently and effectively. Competition type: General competition Place of implementation: Inside the Kingdom, Riyadh region

Documents

 Tender Notice