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DEPT OF STATE HEALTH SERVICES has floated a tender for Vital Statistics Call Center (VSCC). The project location is USA and the tender is closing on 08 Jan 2026. The tender notice number is HHS0015895, while the TOT Ref Number is 131560065. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Vital Statistics Call Center (VSCC)
Deadline: 08 Jan 2026
Posting Date: 06 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131560065
Document Ref. No.: HHS0015895
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Introduction:TheDepartment of State Health Services (DSHS) seeks qualified Respondents toprovide call center services for the DSHS Vital Statistics Section. Servicesmust be provided according to the requirements in this Request for Proposal(RFP).Scope of Work:The TexasDepartment of State Health Services (DSHS) seeks qualified entities to providecall center services to the DSHS Vital Statistics Section (VSS). The callcenter services shall include, but not be limited to, hiring of call centerstaff, workforce management, and project oversight. The Contractor will beresponsible for answering approximately 20, 000 to 27, 000 inbound calls permonth to provide callers with general information and instructions related torequesting vital statistics certified records, processing times, applications, and any other related information. The Contractor will also be responsible formaking approximately 650 outbound calls and emails to provide callers with Tier2 assistance. The Contractor must ensure service levels including, but notlimited to, average wait time, average handle time, call hold times, abandoncall rates, call volumes, speed to answer, service levels, and reporting are inaccordance with the requirements of this SOW.ContractTerm:The initial term of any Contract resulting from this Solicitation willbe three (3) years. DSHS, at its sole option, may extend any Contract awardedpursuant to this Solicitation for up to two (2) additional years. Following the base term and any allowable ren...
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