Unified Communications Tender in United Kingdom - 146505703

Procurement Summary

Country: United Kingdom

Summary: Unified Communications

Deadline: 09 Sep 2026

Posting Date: 04 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146505703

Document Ref. No.: 2026H000002.00

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

32412000 - Communications network
32420000 - Network equipment
48219000 - Miscellaneous networking software package
50334400 - Communications system maintenance services
51300000 - Installation services of communications equipment
64214000 - Dedicated-business telephone network services
72212517 - IT software development services
72253000 - Helpdesk and support services
79512000 - Call centre

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions. Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance. Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years. Estimated Contract Start Date: 28th September 2026. Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration.
Notice identifier : 2026/S 000-073265
CPV classifications: 32412000 - Communications network32420000 - Network equipment48219000 - Miscellaneous networ...

Documents

 Tender Notice