Transactions at Counter Services - Preliminary Tender - 146131809

Procurement Summary

Country: United Kingdom

Summary: Transactions at Counter Services - Preliminary Market Engagement Notice

Deadline: 22 Oct 2026

Posting Date: 29 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146131809

Document Ref. No.: CRN-24-01

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79342300 - Customer services
75110000 - General public services
75130000 - Supporting services for the government
75200000 - Provision of services to the community

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

Scope - Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: • Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). • Enable access to DVLA application forms. • Accept a variety of payment methods. • Complete transactional & payment reconciliation, and report routinely on transactional and financial data. • Verify customer identity, including physical documentation checking. • Exchange data securely with DVLA's systems to support customer transactions. • Return customer documents to DVLA. Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions). However please note that the scope and contract duration are still being considered, so the service requirements, dates, and es...

Documents

 Tender Notice